Payment & Shipping

Method of payment

We accept the following methods of payment: prepayment (bank transfer), Paypal, Visa, Mastercard, American Express, Maestro, Sofort Überweisung, eps-Überweisung, Ideal, Apple Pay, Google Pay. Individual payment methods may not be available for every purchase.

Delivery areas

We currently deliver to the following countries: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Shipping

Germany:

Standard (DHL Paket): free
Express (DHL Express): 16,90 € per order

Other countries of the European Union:
Standard (DHL Paket): 9,90 € per order

Shipping by DHL Paket is climate neutral with DHL GoGreen.

Returns / Exchange

An exchange or return of our products is possible within 14 days from delivery. For more information on the right of withdrawal, please see our Right of Withdrawal.

We believe that too many orders are returned on the Internet, polluting the environment. Our customers order from VIVI MARI consciously to conserve resources. If, exceptionally, our products are not to their liking, the customer bears the cost of the return.

If the order was paid for with Paypal, you may be able to have the cost of the return refunded via Paypal.