Returns

How long can deliveries be returned?

You can notify us of your return or exchange request for defect-free products within 14 days of delivery. Please use the "register return" function. For more information about the right of withdrawal, please see our explanation of the right of withdrawal.

Is the return shipping to VIVI MARI free of charge?

We believe that too many orders are returned on the Internet, polluting the environment. At VIVI MARI, customers order consciously to conserve resources. If, exceptionally, you don't like our products, you as the buyer will bear the cost of returning them.

If the order was paid for with Paypal, you may be able to have the costs of the return shipment refunded via Paypal.

In what condition should the goods be returned?

Please return the merchandise in its original condition with no signs of use and including the product packaging. You are welcome to use the shipping box again. 

How do I proceed if I want to return an order?

Please click on Sign up for return to initiate your return and follow the further information.

> Sign up for return <